When you purchase a ListKit subscription, we purchase domains and inboxes on your behalf from third party vendors. These costs are such that ListKit makes zero profit. They are direct costs incurred immediately by ListKit.
When starting cold email, domains & inboxes must be warmed up. This lasts 14 days, with a gradual ramp up to full volume afterwards. This is just how cold email works - we do not control this. Not following warmup practices would lead to burned domains & inboxes.
There is no refunding the domains and inboxes. If you wanted a refund, we'd take your domains and inboxes and not allow you access to them. You'd then need to go buy domains and inboxes yourself, which would actually amount to more than you already paid us because you don't get our bulk discounts.
This would effectively mean you are starting all over. This is just how domains & inboxes work. We have zero control over that, and we make exactly $0 in profit on the domains and inboxes.
For that reason: there are explicitly no refunds, because we cannot refund your domains and inboxes we've already purchased. There are also no credits for campaign or launch delays.
You'd need to wait for the warmup period regardless of whether you were using ListKit. This is not within our control.
View the full refund policy by clicking here - which says the same thing this section does.
